FAQs
Frequently asked questions
We're genuinely proud of the home-away-from-home feeling families tell us they get here - warm, friendly, and welcoming from the moment you walk in. We actively encourage family input and involvement, and we hold ourselves to high educational standards guided by government regulations. Good nutrition, personal hygiene, and everyday health and fitness are all built into how we care for your child, every single day.
We focus on real, meaningful growth - your child's emotional, social, and cognitive development, all through play-based learning delivered by qualified educators in spaces genuinely designed for early childhood. Rather than tell you we're the best, we'd genuinely love the chance to show you around and let you decide for yourself.
Yes. Our centre is licensed by the NSW Department of Education and meets all requirements of the National Quality Framework (NQF) and the Education and Care Services National Regulations. We're currently rated 'Meeting NQS' under the National Quality Standard.
Enrolment depends on centre availability and when you need care to begin. If a place is available, we'll formally offer it to you and send your enrolment form by email. For the full step-by-step process, see our Join Our Family page.
Please sign your child in and hand them directly to an educator on arrival, and let us know when you're taking them home at pick-up. It also helps to always say a proper goodbye - even a quick one - so your child always knows what's happening.
Children can start with us from as early as 6 weeks old, subject to availability. From there, every program is tailored to your child's exact age and developmental stage - right through to school readiness.
Our staff-to-child ratios comply with the strict regulations set by the NSW Education and Early Childhood Development Directorate: 1:4 for children under 2 years, 1:5 for children aged 2–3 years, and 1:10 for children aged 3–6 years.
Our educators hold relevant early childhood education qualifications as required under the National Law and Regulations, ranging from Certificate III through to Diploma and Bachelor level.
Yes.
We follow the Early Years Learning Framework (EYLF v2.0) and the National Quality Framework (NQF), which together guide everything from our daily activities to how we support each child's individual growth.
We believe every child deserves a nurturing, inclusive, and stimulating environment to learn and grow in - you can read more about our full philosophy on our Our Philosophy page.
We follow the Early Years Learning Framework (EYLF v2.0), a nationally recognised framework that supports your child's whole development - not just the academic side. It's why our program focuses on real, meaningful growth through guided play and exploration, not rote learning.
We create opportunities for children to develop positive relationships, empathy, and self-regulation through play-based learning and social interactions.
Yes, we provide daily outdoor play and physical activities, ensuring children have ample opportunities for exercise and exploration.
We engage children in problem-solving, critical thinking, and creative activities that stimulate their minds.
We provide a language-rich environment through storytelling, reading, writing, and verbal communication.
We prioritise child safety and adhere to strict child protection regulations. Regular safety checks and risk assessments are conducted.
We have comprehensive emergency procedures in place, including first aid training for all staff. In case of an accident, we will administer first aid and notify parents immediately, following the guidelines set out in the National Law and Regulations.
We follow strict health and hygiene policies, including exclusion periods for contagious illnesses as recommended by NSW Health. Parents are notified immediately if their child becomes ill.
We have detailed emergency evacuation plans and conduct regular emergency drills, as required by the National Law and Regulations.
We schedule regular one-on-one conversations to talk through your child's development and any concerns you might have, alongside daily updates through our family communication app. You can read more about how we stay connected on our Communication page.
We take all parent concerns seriously and work collaboratively to resolve any issues, following the complaint handling procedures outlined in the National Law and Regulations.
We have strict visitor policies to ensure the safety and security of all children, in compliance with the National Law and Regulations.
We provide regular reports on children's development and learning, aligned with the EYLF Version 2.0.
We encourage parent involvement through events, volunteer opportunities, and parent-teacher committees.
Yes - we understand every family's routine looks different. We're open 7:00am to 6:00pm, Monday to Friday, with flexible drop-off and pick-up times to support working parents.
A centre with extra programs might seem appealing on paper, but a local preschool often means more convenience, stronger community connections, and far less travel stress for both you and your child. We've built a genuinely rich, balanced program right here in Seven Hills - so you don't have to choose between convenience and quality.
What Clothing Should My Child Wear?
We'd recommend comfortable, easy-to-move-in clothing that you don't mind getting a little messy - young children genuinely need messy play with paint, sand, water, and mud to explore and learn, and while most things wash out, accidents do happen. We only keep a small supply of spare clothing on hand, so please label everything with your child's name. Make sure clothing suits the weather (socks and shoes for the cooler months), and pack at least three full changes of clothes, plus plenty of spares, for children who are toilet training.